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Important Information Regarding COVID19

Important Information Regarding COVID19

UPDATED 3/31/2020

The safety of our patients and staff remains our main priority during this stressful time.  We will always be here for your family 24 hours a day, 7 days a week.  This continues to be an evolving situation, and we will bring you updated information as it changes.


We know that you will worry when your child is sick.  Testing remains limited at this time.  We are following the current guidelines for testing which is based on the following criteria:

  1. Symptoms of cough, fever, shortness of breath or sore throat
  2. Either your child or a household member is high risk based on an underlying medical condition or is a threat to someone else in the household who is high risk, age 60 or over, or is working in healthcare

AND ONE of the following:

  1. Possible exposure to someone with COVID19

As of this time testing capabilities remain limited, and we will continue to recommend CDC guidelines for self quarantine after travel in patients who are asymptomatic or patients who do not meet the above criteria. We are happy to evaluate patients if you are concerned about them even if they do not meet the criteria for testing, and would do so in our outdoor evaluation sight.


We are taking new precautions to protect you.  We are fortunate to have offices that are easy to divide into sick and well areas with separate entrances which will only be scheduled for well patients.  All toys and books have been removed from the waiting and exam rooms.  All surfaces are being regularly cleaned with sanitizing wipes, and hand sanitizer is readily available.  Please try to not bring additional siblings or extra caregivers for appointments if at all possible.  Additionally new check in procedures are being followed so that there is no waiting within the office:

Well patients:

  • We will continue to see well visits in a modified manner, in order to provide important vaccines to protect your children.  We will use a separate entrance for patients to enter the downtown building at entrance 2 (please try to park on that side of the building).  There will be a receptionist waiting outside to help with check in.  We will ask patients to wait in their car after checking in unless there is a room ready to immediately enter.
  • If your child was scheduled for a well check, but is sick please call the office to discuss the symptoms with our nurses before your appointment.
  • For satellite offices,
    • Our north office has separate entrances for sick and well patients.  After checking in, if there is not a room ready to immediately enter will we ask you to return to the car until texted to come in.
    • West office patients will need to call when they arrive for their appointment and wait in the car until they can enter an exam room directly.
    • Zion Crossroads office patients will also need to call when they arrive for their appointment and remain in the car until able to directly enter an exam room.

Sick patients:

  • We will have sick patients enter through entrance number 3 of our downtown building.  There will be another staff member waiting to check in patients.  If there is not a room ready to immediately enter, will we ask you to wait in the car until texted to come into the building.
  • All patients with a cough will be asked to wear a mask
  • High risk patients for covid19 will be asked to remain outside the building. At the schedule appointment time, please pull up to the reserved parking area near the corner of our parking lot where a tent is set up.  A physician will meet you there.
  • Please remember to call to schedule an appointment for sick visits. Patients arriving without an appointment will be sent away in order to complete important pre-screening to protect our staff and other patients.


While we continue to see reassuring evidence about the lack of severe disease in children, these precautions are being put in place to protect the most vulnerable community members. Part of school closures, in addition to all of the changes in our community is to facilitate social distancing. By avoiding gathering groups and staying 6 feet away from people outside your house as much as possible we can slow the spread to the most fragile members of our community and keep healthcare systems from becoming quickly overwhelmed.   We continue to recommend hand washing with soap and water or alcohol based hand sanitizer when not available.


Many of your children will be anxious with changes in their routines and be sensitive to your concerns. We encourage you to talk with your children openly about the situation while focusing on how these measures are all designed to protect us. Try to keep routines in your household consistent with normal sleep schedules, and family time to talk about their questions. Here are some links to help guide your discussions:


Talking to Kids About the Coronavirus | Child Mind Institute


We welcome your questions and calls. We remain open until 9pm, 7 days a week to protect the health of your family now more than ever.

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