In these unprecedented times, we want to reassure you that we continue to put an abundance of caution in place to keep your family safe if an appointment in the office is needed to get important vaccines, check growth, or evaluate a sick child. However, there are some appointment types that don’t need to be in person and we want to facilitate any means to support social distancing and prevent the spread of coronavirus while it remains a threat in our community. We are now able to offer a secure, HIPAA compliant way to deliver certain types of appointments directly to your home.
Common questions related to telehealth appointments:
- How can I set up a telehealth visit?
These appointments are scheduled with a nurse just like every other appointment that you have had with our providers. A time slot will be reserved for you with the doctor just as they always have been, so we ask that you check in on time as there will be other patients scheduled following your visit waiting to be seen.
- What types of appointments can be done via telehealth?
Some of the most common types of appointments that lend themselves to teleheath are medication checks, counseling visits to address behavior concerns or mental health issues, sleep questions, and developmental concerns. There may be times that we are able to offer this for other sick visits when there are compelling reasons that coming into the office is not feasible with the caution that we may still need to make arrangements to examine your child in the office if concerned.
- What equipment is needed to do the visit?
You will need access to a computer or device with a good internet connection and webcam. You can even use a cellphone! No matter which device or computer you use, it will need Google chrome or Firefox browser for the connection to work. Further instructions are sent out when the visit is set up.
- Will my insurance pay for the visit?
We will bill your insurance company directly for the visit as if you came into the office but noting that it was through a video link. Our best information at present is that insurance companies will cover these visit, especially during the current pandemic.
Please continue to call if you have questions or concerns. We are by your side 24 hours a day, 7 days a week now more than ever.